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Shipping & Delivery
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Shipping takes 3-5 working days from the date of dispatch from our warehouse.
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The Netherlands - € 2,95 or free above € 100
Rest of EU - € 13 or free above € 130
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You can track your order using the provided track & trace number from the delivery service once the package has been dispatched.
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Please check your spam folder, as confirmation emails sometimes land there. If the payment was successful and the money has been debited from your account, you can assume that the order has been processed successfully and you will receive it the next business day. If in doubt, please contact us at info@mouacare.com
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Moūa ships to the following countries: The Netherlands, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Spain, Sweden.
Please note that shipping rates could vary depending on your region.
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Please make sure to enter the correct delivery address when placing your order, as we're unable to change it once the order is placed. You can find the delivery information and contact the carrier using the track & trace number in the confirmation email if needed.
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Unfortunately, we cannot cancel orders after payment has been made. However, you can return your received order up to 30 days after your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be sent inside the original packaging. Please note that return shipping costs are your responsibility.
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We apologize for any damage to your order during shipment. Kindly reach out to us at info@mouacare.com, and we will address this matter for you within 48 hours. Please include photos of the damaged item.
Payments, Returns & Refunds
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We accept the following payment methods: iDeal, Credit Card (MasterCard and Visa), Klarna, Apple pay, Bank Contact, Cartes Bancaires, Sofort Banking and Giro Pay.
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You have the option to return your unused, unopened, and the original cardboard outer packaging product within 30 days of your purchase. If the product does not meet all of the above conditions, it will unfortunately not be accepted for refund due to hygiene and health reasons.
Please keep in mind that you will be responsible for covering the shipping costs associated with the return. For further details, please refer to our Shipping & Returns page.
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A refund request can be submitted within 30 days after the purchase is made.
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Depending on your bank account account it may take up to 14 days to receive your refund. You will receive the payment back on the account that you also paid from.
Products
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The ingredients we use are sustainable, organic, social, and plant-based and make a positive impact on our planet and all its inhabitants.
We use 99.8% ingredients of natural origin & 13.4% ingredients from certified organic farming.
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Yes. Our products are vegan.
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Yes. All our products are not tested on animals.
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Our products do NOT contain harmful ingredients such as: SLES/SLS, sulfates, parabens, silicones, microplastics, mineral oils, GMO, synthetic fragrance, nanomaterials
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Our products are well suited to sensitive skin. Just to be sure, we suggest testing your products on a small area, like the inner arm. If there's no reaction in the next 24 hours, you're all set! Should you have any questions or need personalized recommendations, feel free to reach out to us at info@mouacare.com
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The glass packaging of all products is crafted from ultraviolet glass. This dark glass prevents light from reaching the product, enhancing its shelf life. Thanks to this glass, the natural product remains preservative-free, ensuring prolonged freshness and protection against unwanted contaminants.
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We recommend storing your products in a cool, dry, dark place.
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Refill services are not available at the moment. Nevertheless, we are in the process of developing a refill solution that aligns with our commitment to minimizing environmental impact.