Privacy Policy

Thank you for choosing to be a part of our Moūa Community. is managed by Moūa, registered in Rotterdam, The Netherlands. This Privacy Policy is provided to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of personal information received, provided and collected from your use of, and related websites and social media sites operated by Moūa.

If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at

Information we may collect

For the purpose of this Privacy Policy, “personally identifiable information” means any information by which someone can be personally identified. This includes contact information such as name, email address, address, phone number, and other information incidental to providing goods or services (referred to herein as “personal information”). We collect personally identifiable information from you only when you voluntarily provide us with this information, such as when creating an account, placing an order on the website, contacting us with a question or comment, or signing up to receive marketing emails from us.

In addition, as is true of most websites, we may also gather non-personal identifiable information about your computer such as your IP address, browser type, referring/exit pages, and operating system. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. See section ‘Cookies, Pixels, and Similar Technologies’ below for additional information.

If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features.

How do we use your information

By providing personally identifiable information to us, we are able to perform a number of business functions, such as:

  • Fulfill and manage your orders, payments, returns, and exchanges made through the services.
  • Send you requested information
  • Respond to customer service requests, concerns, comments, and questions
  • Send you newsletters or other marketing communications
  • Improve our website and marketing efforts and otherwise assess the needs of our business
  • Conduct research and analysis to help develop better products
  • Request feedback and contact you about your use of our services

How we may share your information

We may share information collected through the Site with our subsidiaries, affiliated companies, and business partners for the purpose of providing you with the products and services you seek from the Site. Furthermore, in order to provide you with a better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform business functions on our behalf or to provide services to us. These services include:

• Order fulfillment and delivery
• Customer service and support
• Email service delivery
• Advertising, marketing, surveys, and promotions, including partnerships and collaborations with other companies whose products or services we think you might enjoy
• Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing
• Payment processing services, fraud protection, and credit risk reduction
• Legal, accounting, audit, and other professional service providers

In addition, by submitting your personal information on our Site, you are hereby granting permission and making an “inquiry” to us, our affiliated entities, third-party marketing partners/vendors to be contacted.

We reserve the right to disclose your personal information as required by law such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; if our company is involved in a merger, acquisition, or sale of all or a portion of its assets.

How you can manage your personal information

You are welcome to use the site without disclosing any personally identifiable information. If you have established an account on the Site and opt to delete it, you can proceed by sending an email to

If you prefer not to receive marketing information from us, you can either follow the unsubscribe instructions provided in the emails you receive or reach out to Moūa will still send you non-promotional, service-related emails concerning your account, including topics such as order issues, billing and payment information, and other communications pertinent to your account, orders, and/or your usage of the Site.

Upon your request, Moūa will verify the personal identifiable information we collect or store about you. You have the option to rectify, update, and/or remove such information. Furthermore, you can request that we cease using or sharing your personally identifiable information. For any of the aforementioned actions, feel free to contact Moūa by emailing

Moūa may retain records of your personally identifiable information for a specific duration. This retention allows us to address inquiries related to your order history, resolve disputes, or for similar reasons, as well as to comply with applicable federal, state, or local laws. Additionally, some personal information may persist in backup files for financial, legal, or technical considerations.

How we protect your personal information

The security of your personally identifiable information is important to us and we are committed to handling such information carefully. We encrypt your personally identifiable information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security. The collected data are used and retained for the duration determined by law.

Use by children

Our Site is not intended for individuals under the age of 13. Moreover, you are not authorized to use our Site if you do not meet the minimum age requirement applicable to our Site in your jurisdiction. We do not knowingly collect personal information from children under the age of 13. If you become aware that your child has provided us with personal information without your consent, please notify us at If we become aware that we have gathered personal information from a child under the age of 13 (or under the age of 16 in certain jurisdictions, such as EU member countries), we will take immediate steps to erase such information from our records and deactivate the child's account, unless verifiable parental consent is obtained.


These conditions are governed by Dutch law. The court in the district where the collector has its place of business has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies.


Please contact us if you have any questions regarding to our privacy policy or if you wish to review, modify or delete your personal data at

Changes to this Privacy Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. This privacy statement was last amended on 17/01/2024.

Cookie Policy

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. Once you agree to allow our website to use cookies, you also agree to the collection of data regarding your online behavior, including web traffic analysis, the web pages you spend the most time on, and the websites you visit. The data collected through cookies is used to customize our website to your needs. After we use the data for statistical analysis, it is completely removed from our systems. Please note that cookies are strictly used for monitoring page usage to enhance your experience and do not allow us to gain control of your computer. If you want to disable cookies, you can do so by accessing the settings of your internet browser.

Other tracking technologies

Cookies are not the only way to recognize or track visitors to a website. we may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). these are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our websites or opened an e-mail including them. this allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. in many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Further information

If you have any questions about our use of cookies or other technologies, please email us at